Privacy Policy
Privacy Policy
Last updated: June 2026
AETHERNAL ("we," "us," or "our") operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase through our store, or otherwise communicate with us.
Information We Collect
Depending on how you interact with us, we may collect the following:
- Contact details — your name, billing address, shipping address, phone number, and email address.
- Payment information — payment card details and transaction data, processed securely through Shopify Payments.
- Account information — username, password, and preferences if you create an account.
- Order information — items you view, purchase, return, or exchange.
- Communications — information you include when contacting our support team.
- Device & usage data — your IP address, browser type, and how you navigate our site, collected via cookies and similar technologies.
How We Use Your Information
- Fulfill your orders — process payments, arrange shipping, and send order and tracking notifications.
- Customer support — respond to questions, returns, and exchanges.
- Marketing — send promotional emails if you opt in. You may unsubscribe at any time using the link in any email.
- Security & fraud prevention — detect and prevent fraudulent or harmful activity.
- Legal compliance — meet our obligations under applicable law.
Sharing Your Information
We do not sell your personal information. We may share it with:
- Shopify — our e-commerce platform. See Shopify's Privacy Policy.
- Shipping & fulfillment partners — to deliver your orders.
- Payment processors — to process transactions securely.
- Email marketing tools — such as Omnisend, for sending communications you have opted into.
- Law enforcement or government authorities — when required by applicable law.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and show relevant advertising. You can control cookies through your browser settings; however, disabling cookies may affect some site functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, or to opt out of certain uses. To exercise any of these rights, contact us at the email address below.
California residents may have additional rights under the CCPA, including the right to opt out of the sale or sharing of personal information for targeted advertising purposes. We do not sell your personal information.
Children
Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
We typically respond within 1–2 business days.