Refund policy
Refund & Return Policy
Last updated: June 2026
At AETHERNAL, we stand behind every product we sell. Our goal is to deliver an experience that is real — not just the belief of one. We understand that sometimes things don't go as planned, and we're here to make it right.
Eligibility
We accept returns and offer refunds or exchanges for items that arrive broken or non-functioning. Returns are not accepted for change of mind, personal preference, or items showing signs of misuse.
To be eligible, all of the following must be met:
- Your request is submitted within 30 days of receiving your order.
- The item is defective or non-functioning — not caused by misuse, mishandling, or accidental damage.
- You provide clear photo or video evidence of the defect before the return is approved.
Requests submitted after 30 days, or without sufficient proof of defect, will not be eligible.
How to Request a Return
- Email us at aethernal2025@gmail.com with the subject line: Return Request — Order #[your order number]
- Attach clear photos or video showing the defect or malfunction.
- Our team will review your request within 2–3 business days.
- If approved, we will provide a prepaid return shipping label at no cost to you.
Refunds & Exchanges
Once your return is received and inspected, you may choose:
- Full Refund — credited to your original payment method within 5–10 business days.
- Exchange — a replacement unit shipped to you at no additional cost.
Return Shipping
For approved defective item returns, AETHERNAL covers all return shipping costs and will provide a prepaid label upon approval.
Non-Returnable Situations
- Items damaged due to misuse, neglect, or accidents.
- Requests submitted more than 30 days after delivery.
- Returns without photo or video proof of defect.
- Change of mind or personal preference.
Contact Us
Questions? We typically respond within 1–2 business days.